Payment Policy

Effective Date: December 25, 2024

At Golden Treasures, we prioritize making your shopping experience as seamless and secure as possible. This Payment Policy outlines the payment methods we accept, security measures, and important details regarding your transactions on our website goldentreasuress.com. By making a purchase from our website, you agree to the terms and conditions set forth in this policy.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed on our website:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can use PayPal for a quick and secure checkout experience.

  • Apple Pay & Google Pay:
    We also accept Apple Pay and Google Pay for customers who prefer mobile payments.

  • Gift Cards:
    Golden Treasures offers digital gift cards which can be used for purchases on our website. Gift cards are valid indefinitely and can be redeemed for full or partial payments.

2. Currency

All prices and transactions on Golden Treasures are in US Dollars (USD). If you are purchasing from outside the United States, your credit card or payment provider will handle currency conversion, and additional fees may apply.

3. Payment Processing

Your payment will be processed at the time of purchase, and we will send you a confirmation email once your order has been successfully placed.

  • Authorization: When you place an order, your credit card will be authorized for the total amount of the order, but the funds will not be charged until your order has been shipped.

  • Security: We take your payment security seriously. All payments are processed using industry-standard Secure Socket Layer (SSL) encryption, which ensures that your personal and payment information is securely transmitted.

We do not store your payment information on our servers. All payments are processed through trusted third-party payment gateways like PayPal, Stripe, and other secure payment services.

4. Order Cancellation and Modifications

Once your payment has been processed, we begin preparing your order for shipment. If you wish to modify or cancel your order, please contact us immediately at info@goldentreasuress.com or call us at (805) 771-9109. We can cancel or modify your order as long as it has not yet been processed or shipped.

Once an order has been shipped, we cannot modify or cancel it, but you can return the items per our Refund and Returns Policy.

5. Sales Tax

Sales tax will be applied to your order as required by state law. The sales tax rate will depend on the shipping address and will be calculated during the checkout process. The final price, including applicable taxes, will be displayed before you complete your purchase.

Note: If you are purchasing from outside the United States, international customs duties and taxes may apply, which are the responsibility of the customer.

6. Fraud Prevention and Security Checks

For your protection, all orders are subject to fraud prevention checks. If we suspect fraudulent activity, we reserve the right to delay or cancel any order at our discretion. In such cases, we may request additional verification of your identity or payment details to process your order.

Golden Treasures takes the necessary steps to prevent fraudulent transactions and ensure a secure online shopping experience for our customers.

7. Billing Information

When placing an order, please ensure that the billing information you provide is accurate and matches the information on file with your credit card issuer or payment provider. If there is any discrepancy, it may result in the rejection of your payment or delay in processing your order.

8. Payment Issues

If you experience any issues with your payment, such as a declined transaction, please:

  • Verify that the billing information provided is accurate.
  • Ensure there are sufficient funds or credit available in your account.
  • Contact your bank or payment provider to resolve any issues related to your card or account.

If the issue persists, please reach out to our customer support team at info@goldentreasuress.com, and we will assist you in resolving the problem.

9. Payment for International Orders

For international customers, we accept payments in US Dollars (USD). Your bank or payment provider may charge currency conversion fees or international transaction fees. Please note that Golden Treasures is not responsible for any additional fees imposed by your bank or payment processor.

Additionally, international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in the total at checkout.

10. Gift Cards

Golden Treasures offers digital gift cards that can be redeemed on our website.

  • Gift Card Usage: Gift cards can be used for all products sold on our site, including sale items and full-priced products. They cannot be redeemed for cash or refunded.
  • Validity: Gift cards do not expire and may be used at any time.
  • Lost or Stolen Gift Cards: We are not responsible for lost or stolen gift cards. Treat them like cash.

11. Refunds

Refunds for canceled or returned orders will be processed to the original payment method used. If a payment issue arises during the refund process, we will contact you for further instructions.

Refunds may take 5-10 business days to appear on your statement, depending on your bank or payment provider.

12. Customer Support

If you have any questions regarding your payment, order, or billing information, please don’t hesitate to contact our customer service team. We are here to assist you!