Refund and Returns Policy

Effective Date: December 25, 2024

At Golden Treasures, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a clear and fair Refund and Return Policy to ensure your shopping experience is as smooth and hassle-free as possible.

Please read the following policy carefully. By purchasing from our website goldentreasuress.com, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns on items that meet the following criteria:

  • Item is unworn and in the same condition as when you received it.
  • Original packaging is intact (including any tags, boxes, or certificates that came with the product).
  • The return is made within 30 days from the date of purchase.
  • The item has not been customized or engraved (except in cases where we made a mistake).

Note: We cannot accept returns on final sale or discounted items, or on jewelry that has been altered, resized, or damaged by the customer.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us at info@goldentreasuress.com within 30 days of receiving your order.
    • Please provide your order number and a brief explanation of the reason for your return.
  2. We will send you return instructions and, if applicable, a return shipping label.
  3. Carefully package the item(s) with all original packaging and send it back to the address we provide.
    • Address for Returns:
      Golden Treasures
      321 Orcas St, Morro Bay, California
      Phone: (805) 771-9109

Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive your return, we will inspect the item to ensure it meets our return requirements. If everything is in order, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Refunds typically take 5-10 business days to process, depending on your payment provider. You will receive a notification once your refund has been processed.
  • Restocking Fee: We do not charge a restocking fee. However, if the item is returned in damaged condition or is missing parts, we reserve the right to deduct a fee to cover the cost of repairs.

4. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order on our Website.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@goldentreasuress.com or call (805) 771-9109. We will provide a pre-paid return label and ensure that your item is exchanged or refunded at no additional cost to you.

6. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or engraved jewelry
  • Sale or clearance items
  • Gift cards
  • Items that have been worn, altered, or damaged by the customer

7. Shipping Fees

Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item. The customer is responsible for the cost of return shipping, unless otherwise stated.

8. International Returns

For international customers, please note the following:

  • Return shipping costs are the responsibility of the customer.
  • Customs fees and taxes for returns are also the responsibility of the customer.
  • We recommend using a traceable shipping service to ensure the safe return of your item.

9. Contact Us

If you have any questions or need assistance with a return, please reach out to our customer service team:

Golden Treasures
321 Orcas St, Morro Bay, California
Phone: (805) 771-9109
Email: info@goldentreasuress.com
Website: goldentreasuress.com