Shipping Policy

Effective Date: December 25, 2024

At Golden Treasures, we are committed to delivering your jewelry orders in a timely and efficient manner. This Shipping Policy outlines the details regarding the shipping process for orders placed through our website goldentreasuress.com. Please review the policy below to understand our shipping practices, timelines, and rates.

1. Order Processing Time

Once your order is placed, it will typically be processed within 1-3 business days (excluding weekends and holidays). After processing, your order will be shipped according to the shipping method selected during checkout.

Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods and Delivery Times

We offer both domestic and international shipping to provide flexible options for our customers. Shipping times and costs may vary depending on the destination and selected shipping method.

Domestic Shipping (USA)

  • Standard Shipping: Typically arrives within 5-7 business days from the shipping date.
  • Expedited Shipping: Delivery within 2-3 business days from the shipping date.
  • Next Day Shipping: Orders will arrive the next business day if placed by 12:00 PM PST, excluding weekends and holidays.

International Shipping

We offer international shipping to many countries. Shipping times for international orders depend on the destination country and the selected shipping method. Delivery typically ranges from 7-21 business days depending on customs and postal processing.

Important Note: International customers may be subject to additional customs duties, taxes, and import fees. These fees are the responsibility of the customer.

3. Shipping Fees

Shipping fees are calculated during checkout based on the delivery method and destination. The following is an overview of our shipping rates:

  • Domestic Standard Shipping: Typically $5.99 (varies based on order size and location).
  • Domestic Expedited Shipping: Typically $15.99.
  • Domestic Next Day Shipping: Typically $25.99.
  • International Shipping: Rates will be calculated at checkout, depending on the destination and shipping method.

Free Shipping: We offer free standard shipping on domestic orders over $100.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package and get real-time updates on its delivery status.

To track your order, visit the tracking page on our website or use the tracking link provided in your shipping confirmation email.

5. Shipping Restrictions

  • P.O. Box Addresses: We can ship to P.O. Box addresses using Standard Shipping. However, expedited services may not be available for P.O. Boxes.
  • Undeliverable Addresses: If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for reshipment at an additional cost.
  • International Shipments: Certain countries may have restrictions on jewelry imports. If your order is not deliverable due to customs regulations, we will notify you and issue a refund.

6. Order Modifications and Address Changes

If you need to make changes to your order, such as updating your shipping address, please contact us immediately at info@goldentreasuress.com or call us at (805) 771-9109. Once your order has been shipped, we cannot modify the delivery details.

7. Delayed Shipments

While we strive to ensure that all orders are shipped promptly, occasional delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier issues. Golden Treasures is not responsible for delays caused by shipping carriers or customs processing.

If your order is delayed, we will do our best to keep you informed and assist with tracking your shipment. We recommend checking the tracking link for updates.

8. Damaged or Lost Shipments

  • Damaged Shipments: If your order arrives damaged, please contact us immediately at info@goldentreasuress.comwith photos of the damage and your order number. We will work with you to resolve the issue and may offer a replacement or refund, depending on the situation.

  • Lost Shipments: If your package is lost or shows as delivered but you have not received it, please contact us within 7 days of the estimated delivery date. We will assist in locating the package and file a claim with the carrier if necessary. In cases where a package cannot be located, we may offer a replacement or refund, depending on the outcome of the investigation.

9. International Duties and Taxes

For international orders, please be aware that you may be subject to additional customs duties, taxes, and fees that are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout. Please check with your local customs office to find out more about potential charges before placing an order.

10. Customer Support

If you have any questions about your order, shipping options, or need assistance with tracking your shipment, our customer support team is here to help!

You can contact us by: