Sales Policy

Effective Date: December 25, 2024

At Golden Treasures, we are committed to providing our customers with the highest quality jewelry and an exceptional shopping experience. This Sales Policy outlines the terms and conditions that govern the sale of our products on goldentreasuress.com. By making a purchase from our website, you agree to be bound by the terms outlined below.

1. Product Availability

While we strive to ensure that all products listed on our website are in stock and available for sale, Golden Treasurescannot guarantee product availability at all times. If an item you have purchased is out of stock, we will contact you immediately to offer a full refund or an alternative solution.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in US Dollars (USD) and are subject to change without notice. Prices may vary depending on the item, promotional offers, and applicable taxes. Sales tax will be added to your total purchase where applicable.
  • Payment Methods: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment gateways. Payment is due at the time of purchase.
  • Security: We use secure payment processors to protect your payment details. All transactions are encrypted with SSL (Secure Socket Layer) technology to ensure the safety of your personal and payment information.

3. Order Confirmation

Once you have completed your purchase, you will receive an order confirmation email with details of your purchase, including your order number, shipping address, and estimated delivery date. Please review this information carefully and contact us if there are any discrepancies.

4. Shipping and Delivery

We offer domestic and international shipping. Shipping times and costs vary depending on the delivery method selected and the destination.

  • Domestic Shipping: Orders within the United States will typically be processed and shipped within 1-3 business days, with delivery times ranging from 5 to 7 business days, depending on the shipping method selected.
  • International Shipping: International shipping times may vary depending on the country of destination. Additional customs duties, taxes, and import fees may apply.

For more detailed information on shipping options and rates, please visit our Shipping Information page.

Note: Golden Treasures is not responsible for delays caused by shipping carriers or customs processing.

5. Order Cancellations

If you need to cancel your order, please contact us as soon as possible. We aim to process and ship orders quickly, so cancellations must be made within 24 hours of placing your order. Once your order has been processed or shipped, it cannot be canceled.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for full details on how to return or exchange your item.

7. Custom Jewelry and Special Orders

For custom or personalized jewelry, including engraved pieces or made-to-order items, please note the following:

  • Custom Orders: These items are made to your specifications and are considered final sale. Custom jewelry cannot be returned or exchanged unless there is a defect or error on our part.
  • Production Time: Custom orders may take longer to process and ship due to the time required for designing and crafting the piece. Estimated production times will be provided at the time of purchase.

8. Promotions and Discounts

  • Coupons and Discount Codes: If you have received a discount code or promotion, you must enter the code at checkout to apply the discount. Only one discount code may be used per order, and discounts are not valid on previous purchases.
  • Sale Items: All sales on discounted or clearance items are final. These items cannot be returned, exchanged, or refunded unless they are defective.

9. Gift Cards

We offer digital gift cards that can be used toward any purchase on our website. Gift cards cannot be returned or exchanged for cash. Lost or stolen gift cards will not be replaced.

10. Customer Service

If you have any questions or concerns regarding your order, please don’t hesitate to contact our customer service team. We are here to help!

11. Changes to This Sales Policy

Golden Treasures reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy regularly to stay informed about any updates.